Real Estate Agents Authority
As of Tuesday 17th November 2009, the Real Estate Agents Authority (REAA) replaced the Real Estate Institute of New Zealand (REINZ) as the oversight body for the real estate industry.
The REAA is a Crown entity, established under the Real Estate Agents Act 2008 to provide independent oversight of the real estate industry, increase consumer protection and raise industry standards. Created to assist both our clients (people buying or selling property) and ourselves (those who work in the real estate industry), the authority's focus is to ensure a high standard of service and professionalism within the industry, and provide increased consumer protection.
Please feel free to visit the REAA website for more information, fact sheets, and forms at: http://www.reaa.govt.nz
Also, please see below downloadable PDF documents of the following:
- Real Estate Agents Act Professional Conduct and Client Care Rules 2009
- Kellands Complaints & Dispute Resolution Procedures
Downloadable FilesComplaints Procedure.pdf
REAA_Code of Conduct 2012 WEB.pdf